Complaints
We take every complaint seriously and aim to respond within 15 working days. If we need more time, we will let you know.
Our complaints procedure:
- we acknowledge receipt of your complaint;
- the appropriate department or member of staff investigates it; and
- we send you a response within 15 working days.
You may also submit a complaint to CBF, the Dutch regulator for recognised charities. CBF will consider your complaint only after you have first submitted it to Stichting Overleven met Alvleesklierkanker.
You can also contact our independent confidential adviser about inappropriate behaviour, including bullying, sexual harassment, aggression or discrimination, as well as suspected integrity breaches such as fraud or theft. She is available to people both inside and outside the organisation. All conversations are confidential. Our confidential adviser is Fleur van de Kieft. You can reach her on +31 6 57 38 82 61 or at mail@fleurvdkieft.nl.
To submit a complaint, please use the form below or write to Stichting Overleven met Alvleesklierkanker.
Not a complaint, but a suggestion?
Please use our contact form.
Stichting Overleven met Alvleesklierkanker
Bargelaan 200
2333 CW Leiden
071-7601620
info@supportcasper.nl
IBAN: EN82INGB0000042000
KvK: 64583325
ANBI (RSIN): 855730109